The software applications help insurance companies to make their processes efficient and run business smoothly. But the insurance applications are designed with features to facilitate a wide variety of activities including development of policy forms, payment processing, and facilitating intra-branch transactions. At the same time, the apps also need to store sensitive business and customer data securely, and deliver seamless customer service across a variety of devices. The features and functionality make insurance apps complex, and different from normal software applications. The insurance companies also need to assess all aspects of their apps to deliver quality customer service and effectuate business processes.
5 Reasons Why Insurance Applications Must Be Tested Continuously
1) Integration of Many Systems
In addition to being domain-specific software, the insurance application also includes a number of systems. For instance, an insurance application may include individual systems for insurance policy administration, claim management, risk management, investment management, and calculation and valuation of insurance policy. At the same time, it also provides detailed and updated information to users according to the Compliance and Regulatory. So the overall functionality and performance of the application depend on the quality of each integrated system. A company must perform elaborate integration testing each time an integrated system is modified or updated.
2) Need to Test Each Unit Rigorously
As noted earlier, each insurance app is designed by integrating a number of systems. Each of these systems is designed as independent units, and integrated with other units subsequently. Often insurance companies integrate new units into the application to automate new activities. So each of these units must be tested independently and as part of the application. The insurance company must deploy testers to identify and eliminate all bugs in individual units. Likewise, it must get the systems tested after the integration to ensure that the app performs seamlessly.
3) Changes in Regulation and Guideline
Unlike generic software, an insurance app must deliver accurate, exact and updated information to each user. So the company needs to ensure that the application delivers information according to the latest regulations and guidelines issued by the Compliance and Regulatory. Also, the insurance companies must make changes to the insurance apps immediately to accommodate the new guidelines and regulations. Each time any changes are made to the app or individual systems, it becomes essential for testers to repeat all tests without any delay. Thus, the company need to ensure that the insurance application is tested thoroughly each time the rules change.
4) Security of Business and Customer Data
The insurance applications are also designed to store and deliver a wide variety of data. The application will enables employees and vendors to access a large amount of business data. At the same time, it will also store sensitive information of customers, and allow them to access updated information. So the application must be designed with advanced security features and techniques. The testers further need to perform a variety of tests to ensure that the app can store and deliver sensitive information securely. They also need to review the source code of the application rigorously to ensure that it can combat the emerging security threats.
5) Focus on Functionality, Usability and Compatibility
Nowadays, most insurance companies allow their employees to bring and use their own devices. Likewise, the customers also access the web-based insurance apps on a variety of devices. So it becomes essential for the insurance company to ensure that the application delivers quality user experience across many devices. The company must deploy testers to assess the application’s functionality and performance across many devices. Also, the testers need to check the application’s user experience on individual devices. When the insurance app is tested continuously, it becomes easier for the company to deliver quality user experience and customer service.
On the whole, an insurance company can reap several benefits by testing its applications thoroughly and continuously. However, it is also important for the company to review and customize its software testing strategy at regular intervals to enhance the insurance app’s quality and user experience.